Dominos balance7/27/2023 Someone has stolen that code."ĭates may also provide evidence of fraud. "Say, 'I have my card and this is where I live,'" she says. You can check the balance on the card and ask about any transactions made on the card, including when they were made, where and for how much, Hunter says.įor example, if the card got used in New Mexico and you live in California, you have a good case to show you didn't make those transactions, Hunter says. "It's not like you bought a sweater, and they don't know how much it cost," Hunter says.Īnother call you should make is to the number on the back of the gift card, Hunter and Reynolds say. But it's not as if the amount spent on the gift card is a secret, she says. It's an awkward conversation, especially if you don't know the giver well, she acknowledges. If you're comfortable calling the person who gave you the card, ask for the authorization code he or she was given when the gift card was purchased and activated, Hunter says. Whether or not the strip has been tampered with, you'll need to start making phone calls. If the strip has been scratched to reveal the card's security code, someone could have gotten the gift card number and code, waited for the card to be loaded and then used the card before you got the chance, Reynolds says. īefore you go shopping, make sure the silver scratch-off strip on the back of the card has not been tampered with, advises Carole Reynolds, a senior attorney with the Federal Trade Commission. Scammers have all kinds of ways of stealing your gift card's value. There are more disturbing reasons your gift card may be empty. "If you put the card back in your wallet without the receipt, there's a chance you will pull the card out again and try to use it. Still empty? Before you panic, think: Did you use the gift card and forget? "Sometimes when you use a gift card, the cashier will give it back with a receipt that says 'zero balance,'" Hunter says.
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